We take privacy seriously and at any time, you may request a copy of information we have recorded about you. You may also request we remove all identifiable information with respect to yourself. For transparency, listed are the business services we provide and how each service uses the information we collect. For hair and beauty related services we request the minimum level of personally identifying information to run our business effectively. This is data you provide us directly, for example, your name and contact details. We store notes with respect to services we undertake to ensure we maintain and exceed our level of service. For example, your preferred hair style, colour formulas, products we recommend or that you currently use, how you may like your coffee and who your favourite stylists are. We consider you have provided consent for us to store personally identifying information and information about your services based on your receiving services from us. Depending on the services we are providing we may be required to ask questions related to your medical history. We will obtain your consent prior to storing information related to your medical history. Examples of medical data may be allergies, pregnancy or an injury that may impact our service. Our salon program is password protected and any sensitive information (i.e credit card) is encrypted and password protected.
Appointment confirmations and reminders are automated. We will contact you via phone, email or SMS to confirm appointments made and remind you of upcoming appointments. We consider your having made the appointment as consent to undertake this activity but, if you want, you may opt out at any time. Appointment ratings and reviews are important for our small business. After visiting with us we may send you an email or SMS asking you to rate our services and provide feedback. We consider your having received services as consent to undertake this activity but, if you want, you may opt out at any time.
We consider becoming a member of the Aveda loyalty program as consent to send you emails related to the loyalty program but, if you want, you may opt out of that at any time. Our salon marketing system uses rules based on services and products purchased and information we collect from you. For example, we may send marketing campaigns related to your birthday, any door crasher deals, the fact we miss you (you have not visited for 6+ months) and other special days like Mother’s/Father’s Day and Christmas/Hannukah. You may opt out of receiving marketing material at any time.
We encourage you to contact us directly to discuss our privacy policy, request more information, request that we remove your contact information from our system, or to make a complaint.
For more information, please Contact Us
