Policy & Procedure

Check-in Procedures

We require that an information form is filled out for first time clients. We will make every effort to ensure your appointment time is respected. Please arrive 10 min prior to your appointment to ensure adequate time for you to change into the appropriate attire and for your Spa Therapist to provide your service(s).

*Refer to Covid-19 Protocols for updates

Booking Policy

When booking an appointment of 3 hours or more we require a credit card or gift certificate number to hold the appointment.

Cancellation Policy

When cancelling an appointment, we require a 48 hour cancellation notice. For services requiring 3+ hours, a credit card is required upon booking to reserve your appointment. A fee will be applied if adequate cancellation notice is not provided.

Parking

Parking is available in our parking lot at the back of the business. (Off Macklin St)

Pricing

All prices are subject to change without notice according to the work involved

For more information, please contact us. Email: info@silvanas.ca. Phone: 905-522-7511

Covid-19 Protocols

What you can expect in the salon when you arrive:

At Silvana’s we are fortunate for the layout of our salon, making it easier for us to implement social distancing. Wherever social distancing cannot be established, plexiglass or plastic barriers will be in place for your protection.

  • Staff will always wear a face shield and/or mask
  • We have studied the provincial guidelines and have ensured that not only we meet the standards but also exceeded them wherever we could to enhance the safety of our clientele and our workers while delivering a relaxing and pleasurable visit at our establishment.
  • We have completely sanitized the establishment, all our furniture, equipment, tools, and supplies before re-opening and will do a full sanitization routine of the workstation, furniture, tools and implements between each client to ensure the safety of everyone.
  • Our whole team took upskilling training on disinfection, sanitation, and infection control protocols. Ask to see our certificates; we are very proud of them.
  • We have installed signage to remind everyone of the new rules and safety standards at our front door, our reception desk, the washroom, staff rooms, backbar and anywhere appropriate
  • Each guest will still receive freshly laundered linens
  • Hand sanitizer will be available at every station, and upon entry to the salon
  • All testers, and magazines will be covered or removed
  • In efforts to go paperless, forms will become available online and receipts can be emailed to you upon request.

What we need from you to ensure everyone’s health & safety:

  • Before arriving, please ensure you are not experiencing any covid-19 related symptoms. If you have any symptoms we will gladly reschedule your appointment for you
  • As an extra layer of precaution, all guests must complete a Health Questionnaire up to 24 hours before your scheduled appointment. This will be emailed to you upon booking. Silvana’s Spa holds the right to refuse any guests with symptoms.
  • Wash/sanitize your hands & phone as soon as you arrive, and before leaving
  • Masks are mandatory. If you do not have a mask, one will be provided for you
  • Your temperature will be taken before coming into the salon (infrared thermometer)
  • During this time there will not be any cancellation fees. If you are feeling unwell we will happily reschedule your appointment
  • Please try to limit the items you bring into the salon such as extra bags and electronics
  • Beverages will no longer be offered in the salon, please try to avoid bringing any outdoor drinks. Food is not permitted.
  • We ask that you kindly arrive no more than 5 minutes prior, and not later than your scheduled appointment. Wait for your stylist to come get you from your vehicle or call the salon when you arrive. Our technicians are working very hard to accommodate everyone, if you arrive late we will need to reschedule your appointment due to possible schedule conflicts with the following appointments.
  • Please come alone, only the guest with a scheduled appointment will be permitted in the salon
  • If you are picking up products without a scheduled appointment, please call or email ahead so we can prepare a contactless pickup for you.

For more information, please contact us. Email: info@silvanas.ca. Phone: 905-522-7511 or cell 905-5121282