Check-in Procedures
We require that an information form is filled out for first time clients. This form will be sent with your appointment reminder. We will make every effort to ensure your appointment time is respected. Please arrive 5 min prior to your appointment to ensure adequate time for you to change into the appropriate attire if needed.
Booking Policy
When booking an appointment as a new guest, a credit card is required to reserve your time slot. Any appointments requiring 3 hours or more will also require a credit card to reserve.
Cancellation Policy
When cancelling an appointment, we require a 48 business hours cancellation notice. For services requiring 3+ hours, a credit card is required upon booking to reserve your appointment. A fee will be applied if adequate cancellation notice is not provided.
Parking
Parking is available in our parking lot at the back of the business. (Off Macklin St) As well is our main entrance (lower back door).
Pricing
All prices are subject to change without notice according to the work involved
We still require masks when visiting with us at our establishment for both staff and guests. If you do not have a mask, one will gladly be provided for you.
For more information, please contact us. Email: info@silvanas.ca. Phone/Text: 905-522-7511
Government Required Plan
Measures we’re taking
How we’re ensuring our staff knows how to keep themselves safe from exposure to Covid-19
How we’re screening for Covid-19
How we’re controlling the risk of transmission in our workplace
What will be done if there is a potential case, or suspected exposure to Covid-19 at our workplace
Should a staff member or guest become ill, they will be brought to our lower-level staff room to isolate and tested with our Rapid Antigen Testing until they can go home. Should this individual test positive for Covid-19 Public health at 905-546-3500 will be contacted. All guests who were in the salon at the same time as the individual, going backwards 3 days from onset of symptoms will also be contacted.
We will continue to monitor the situation as it evolves, adjusting our protocols appropriately. There are currently no new risks to our establishment due to the current way in which we operate our business from the changes made because of Covid-19.
We encourage our guests to provide us with feedback at info@silvanas.ca so we can continue improving your experience, ensuring that you all feel safe when you’re in the salon.