Check-in Procedures
We require that an information form is filled out for first time clients. This form will be sent with your appointment reminder. We will make every effort to ensure your appointment time is respected. Please arrive 5 min prior to your appointment to ensure adequate time for you to change into the appropriate attire if needed.
Booking Policy
When booking an appointment as a new guest, a credit card is required to reserve your time slot. Any appointments requiring 3 hours or more will also require a credit card to reserve.
Cancellation Policy
When cancelling an appointment, we require a 48 business hours cancellation notice. For services requiring 3+ hours, a credit card is required upon booking to reserve your appointment. A fee will be applied if adequate cancellation notice is not provided.
Parking
Parking is available in our parking lot at the back of the business. (Off Macklin St) As well is our main entrance (lower back door).
Pricing
All prices are subject to change without notice according to the work involved
We still require masks when visiting with us at our establishment for both staff and guests. If you do not have a mask, one will gladly be provided for you.
For more information, please contact us. Email: info@silvanas.ca. Phone/Text: 905-522-7511
Covid 19 Safety Plan
Government Required Plan
Updates to these measures/mandates may not be posted to our website immediately. If you have any questions or concerns contact us directly.
Measures we’re taking
How we’re ensuring our staff knows how to keep themselves safe from exposure to Covid-19
- Staff will continue to complete enhanced disinfection/sanitization certifications
- Staff will always wear a CDC approved face covering, as well as face shield when needed
- Staff will take staggered breaks in the lunch area, and utilize outdoor space for breaks when appropriate
- Staff is required to complete daily screening for covid symptoms before coming into work
How we’re screening for Covid-19
- Each guest is sent a self-screening and contact tracing form to complete and submit prior to their visit
- Temperature checks are done upon arrival
- Self screening tools are posted in the form of signage throughout the salon
How we’re controlling the risk of transmission in our workplace
- We have studied and continue to study the provincial guidelines and have ensured that not only we meet the standards but also exceeded them wherever we could to enhance the safety of our guests and our employees while delivering a relaxing and enjoyable visit at our establishment
- We have completely sanitized the establishment, all our furniture, equipment, tools, and supplies before re-opening and will do a full sanitization routine of the workstation, furniture, tools and implements between each client to ensure the safety of everyone
- Our whole team took upskilling training on disinfection, sanitation, and infection control protocols. Ask to see our certificates; we are very proud of them
- Each guest will still receive fresh linens
- Hand sanitizer is readily available everywhere throughout the salon
- Magazines and high contact items will no longer be at our stations
- Testers for products will only be handled by staff when/if required
- We have posted signage throughout the salon regarding Covid-19 protocols and self screening
- There are plexiglass or plastic barriers in place throughout the salon where social distancing cannot be achieved
- In effort to go paperless, whatever can be sent via email or text message will be
- There is a capacity limit enforced at the salon when mandated, this limit meets provincial/municipal recommendations and can change at any time
What will be done if there is a potential case, or suspected exposure to Covid-19 at our workplace
Should a staff member or guest become ill, they will be brought to our lower-level staff room to isolate and tested with our Rapid Antigen Testing until they can go home. Should this individual test positive for Covid-19 Public health at 905-546-3500 will be contacted. All guests who were in the salon at the same time as the individual, going backwards 3 days from onset of symptoms will also be contacted.
We will continue to monitor the situation as it evolves, adjusting our protocols appropriately. There are currently no new risks to our establishment due to the current way in which we operate our business from the changes made because of Covid-19.
We encourage our guests to provide us with feedback at info@silvanas.ca so we can continue improving your experience, ensuring that you all feel safe when you’re in the salon.
