Check-in Procedures

We require that an information form is filled out for all first-time clients. This form will be sent with your appointment reminder or provided at your first visit with us. We will make every effort to ensure your appointment time is respected. Please arrive 5 min prior to your appointment to ensure adequate time for you to change into the appropriate attire if needed.

Booking/Cancellation Policy

2+ hours appointments require 3 business days notice for cancellation/rescheduling **may require a deposit to book

Less than 2 hours appointments require 2 business days notice for cancellation/rescheduling

Please note that once you have booked an appointment with us it means that we have reserved time in our schedule exclusively for you. If you cancel your appointment less than 2 business days before it is scheduled to take place, you will forfeit your deposit or charged a 50% rebooking fee.  Any appointments 2 hours or longer will require a minimum of 3 business days notice.

If two business days notice is given, you may reschedule without penalty.  We value your time, and we hope you value ours.  If you decide to cancel your appointment prior to two business days we can either transfer your deposit to a future booking at no charge or refund you the amount of your deposit. A processing fee for refunds of deposits may be applied.

If needed, you can reschedule an appointment by calling or texting us at 905-522-7511

Parking

Parking is available in our parking lot at the back of the business. (Off Macklin St) As well as our main entrance (lower back door). Street parking is also available on Carling St. & 1hr parking on King St (please check signs posted on streets before leaving your vehicle)

Pricing

All prices are subject to change without notice according to the work involved.

Service Policies

If you’re not completely satisfied with your haircut or colour, please notify us within 2 business days of your visit.  Adjustments and minor corrections may be offered at the stylists’ discretion.

Please note that all services are final sale as we are unable to offer any refunds on completed work.

If you have had an allergic reaction to any esthetic or hair services/products, please notify us immediately.

Payment Policy

To the extent permitted by law, any upfront payment received when booking services with us is a non-refundable deposit. If the appointment is cancelled within 2 business days of the appointment date or the person does not arrive for the appointment, your deposit will be forfeited and used to recover costs incurred by us in maintaining the availability of our employees and resources. If you cancel your appointment more than 48 business hours prior to your appointed time, then no fee will be charged. Unused upfront deposits cannot be credited to other bookings when adequate cancellation notice is not provided.

We reserve the right to change the above terms at any time.

Please note that once you have booked an appointment with us it means that we have reserved time in our schedule exclusively for you. If you cancel your appointment less than 2 business days before it is scheduled to take place, you will forfeit your deposit or charged a 50% rebooking fee.  Any appointments 2 hours or longer will require 3 business days notice.

A minimum of two business days notice is required to reschedule without penalty (or 3 business days for appointments 2+hours).  We value your time, and we hope you value ours.  If you decide to cancel your appointment with adequate cancellation notice (2 business days, or 3 business days for 2+hr appointments), we can either transfer your deposit to a future booking at no charge or refund you the amount of your deposit. A processing fee for refunds of deposits may be applied.

For more information, please contact us